Return & Refund Policy

At ReadyToCooks.com, we value customer satisfaction, product quality, and trust. We take care to provide quality seafood and dry fish from Cox’s Bazar and want every customer to have a reliable shopping experience.

This policy explains how returns, replacements, refunds, and order-related complaints are handled.

1. Checking Your Order Upon Delivery

Please check your order as soon as it arrives. Verify the product, quantity, packaging, and visible condition before accepting the delivery whenever possible.

If you notice a damaged package, incorrect product, missing item, or quality issue, inform the delivery person and contact our customer support team promptly.

2. Eligible Returns and Refunds

You may request a return, replacement, or refund if:

• Damaged product: Your order arrives damaged or with compromised packaging.
• Spoiled or poor-quality product: Fresh fish or seafood arrives spoiled or in an unacceptable condition.
• Incorrect product: You receive a product different from the one you ordered.
• Missing items: One or more items are missing from your order.
• Incorrect quantity: The delivered quantity differs from the confirmed order beyond any clearly disclosed and reasonable weighing variation.
• Order cancellation: Your order is successfully cancelled before dispatch, subject to any applicable payment and delivery arrangements.

Every request is reviewed individually. Depending on the circumstances, we may offer a replacement, refund, or appropriate adjustment.

3. How to Report a Problem

For fresh fish, seafood, and other perishable products, please report problems immediately upon delivery, preferably within 2 hours. For other order-related issues, contact us as soon as reasonably possible.

Please provide:

• Your order number.
• Your name and contact number.
• A clear explanation of the issue.
• Photos or videos showing the product and packaging, where applicable.

Please retain the affected product and packaging until our team advises you on the next steps. We may request additional information to verify your claim.

4. Fresh Fish and Seafood Policy

Fresh fish, frozen seafood, and other perishable products require appropriate handling and storage.

Please inspect these products immediately upon delivery and store them according to the product's requirements.

Returns or refunds for fresh fish and seafood are generally considered when a product is spoiled upon arrival, damaged, incorrect, or otherwise does not meet the confirmed order requirements.

For food safety and hygiene reasons, we generally cannot accept returns due to a change of mind after delivery. Products that have been consumed, improperly stored, or mishandled after delivery may not qualify for a refund unless applicable law requires otherwise.

5. Dry Fish and Packaged Food Policy

Please check dry fish and packaged products upon delivery.

If you receive a damaged, contaminated, spoiled, incorrect, or incomplete product, contact our support team promptly with your order details and supporting evidence.

For hygiene and food-safety reasons, opened or consumed food products are generally not eligible for change-of-mind returns. This does not exclude valid claims involving defective, damaged, spoiled, or incorrectly supplied products.

6. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

• Orders may be cancelled before dispatch, subject to confirmation.
• Orders that have already been dispatched or handed to the delivery provider may not be cancellable.
• Orders containing fresh or perishable products may have additional practical restrictions once preparation or dispatch has begun.

If a cancellation is approved and payment has already been collected, any eligible refund will be processed according to this policy.

7. Cash on Delivery and Partial Refunds

For Cash on Delivery (COD) orders, please inspect your package upon delivery whenever the delivery arrangement permits.

If only one item in an order has a verified problem, we may offer a refund or adjustment for that item rather than cancelling the entire order.

Approved refunds for COD orders will be arranged through an agreed payment method, such as bKash, Nagad, or bank transfer, where available.

8. Refund Processing

Once your request has been reviewed and approved, we will inform you of the refund amount and process.

• Prepaid orders: Refunds will generally be issued to the original payment method where possible.
• Cash on Delivery orders: Refunds may be arranged through an agreed mobile financial service or bank transfer.
• Partial refunds: The refund will generally cover the approved value of the affected item or the verified loss.
• Unavailable products: If we cannot fulfil a paid order because a product is unavailable, we will contact you regarding cancellation and an applicable refund.

Refund processing times depend on the payment method and service provider. We will communicate the expected timeframe after approval.

9. Delivery Charges

If a return or refund is approved because of our verified mistake, a damaged product, or another qualifying issue, we will review the associated delivery charges as part of the resolution.

For other situations, delivery charges may not be refundable.

10. Non-Returnable Situations

Subject to applicable consumer protection laws, returns or refunds are generally not available for:

• Change of mind after accepting a perishable product.
• Incorrect orders placed by the customer.
• Products damaged through improper handling or storage after delivery.
• Food products that have been consumed or discarded before a reported issue can reasonably be verified.
• Claims without sufficient supporting information to establish the issue.

These conditions do not prevent customers from making legitimate claims for defective, damaged, spoiled, or incorrectly supplied products.

11. Our Right to Review Claims

ReadyToCooks.com may request reasonable evidence, inspect relevant order details, and verify a claim before approving a return, replacement, or refund.

We aim to handle every complaint fairly and consistently. Nothing in this policy is intended to limit any rights customers have under applicable Bangladesh law.

12. Contact Us

For assistance with returns, refunds, product quality, or order-related issues, please contact us using the details below.

Business: ReadyToCooks.com

Phone: 09611082351

WhatsApp: 01648793653

Location: Cox’s Bazar, Bangladesh

Please include your order number and a brief description of the issue so our team can assist you efficiently.

13. Policy Updates

ReadyToCooks.com may update this policy when necessary. Any revisions will be published on this page, along with the updated date.

Last updated: October 2026

Thank you for choosing ReadyToCooks.com. We appreciate your trust and are committed to providing a reliable seafood shopping experience.