READYTOCOOKS · HELP CENTRE

Frequently Asked Questions

Quick answers about our products, ordering, delivery, payment, and customer support. If you need help with a specific order, contact us with your order number.

What products can I order from ReadyToCooks?

Our store features dry fish, fresh fish, and seafood. Available products, sizes, preparation types, and prices are shown on the relevant product pages.

Where do your products come from?

ReadyToCooks focuses on seafood and dry fish sourced from Cox’s Bazar and coastal suppliers. Please check each product page for the details relevant to that item.

How do I place an order?

Choose a product, select the available weight or variation if required, add it to your cart, and proceed to checkout. Enter your contact and delivery details carefully, then review the order total before confirming.

How can I check the weight, preparation type, and price?

Review the product page and selected options before adding the item to your cart. Check the cart and checkout summary to confirm the selected products, quantities, delivery charge, and total.

Where does ReadyToCooks deliver?

We arrange delivery across Bangladesh where service is available. Delivery coverage, charges, and estimated timing depend on the destination and are shown at checkout or confirmed by our team. See the Delivery Information page.

What payment methods are available?

Payment methods can vary. Please check the options displayed during checkout or confirm the available method with our support team before placing your order.

Can I change or cancel an order?

Contact us as soon as possible with your order number. A change or cancellation may not be possible after preparation or dispatch has begun. Review our Return & Refund Policy for further information.

What should I do if an item arrives damaged, spoiled, incorrect, or missing?

Contact us promptly, preferably immediately for fresh fish and seafood. Include your order number, phone number, a short description, and clear photos or videos where possible. Keep the packaging and follow the instructions in our Return & Refund Policy.

How should I store fresh fish, seafood, and dry fish?

Follow the storage instructions provided with the product. Fresh fish and seafood should be stored promptly under suitable chilled or frozen conditions. Keep dry fish in a clean, dry place and follow any specific packaging directions.

How do I contact customer support?

Phone: 09611082351
WhatsApp: 01648793653
Email: contact@readytocooks.com

Need help?

Contact our support team anytime via hotline or WhatsApp.

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